Frequently Asked Questions
Questions? We’ve Got Answers.
What areas do you serve?
We serve Massachusetts and New Hampshire, including Lowell, Dracut, Methuen, Hudson, Haverhill, Bedford, Salem, Concord, Carlisle, and Burlington.
What are your main services?
Our primary services are HVAC installation, plumbing installation, and plumbing and HVAC maintenance.
What HVAC brands do you install?
We install and service Bryant, Mitsubishi, Bosch, Well McLain, Utica, Burnham, and Comfort Pack systems.
Do you install plumbing products?
Yes. We work with manufacturers such as Navien, Bradford White, Kohler, Sterling, Liberty, Saniflo, Amtrol, Honeywell, and Aprilaire.
Do you offer warranties?
Yes. We offer a standard one-year warranty on new installs and 30 days on repairs. Extended warranties are available for select systems like Mitsubishi mini splits and Navien boilers.
Do you offer financing options?
Yes. Financing is available through Greensky, GoodLeap, and Neeeco.
Do you have a maintenance plan?
Yes. Our White Glove Club helps keep plumbing and HVAC systems running efficiently year-round.
How can I contact New Era Plumbing & HVAC?
You can contact us through our website at callnewera.com for quotes, scheduling, or questions about your plumbing and HVAC needs.
